ez69 Terms and Conditions of Use

1 Definitions and Interpretation

In this document, the following words and phrases carry the meanings stated unless the context requires a different interpretation:

• "Platform" refers to the ez69 website accessible at ez69.wine together with all services, games and applications available on it.
• "Member" or "User" refers to any individual who has registered and holds a valid account on the ez69 platform.
• "Account" refers to the personal account opened by a member on the ez69 platform for the purpose of accessing the services offered.
• "Balance" refers to the total amount of funds in a member's account at any given time, including real money and bonus funds eligible for use.
• "Bonus" refers to any credit value, free funds or other financial benefit granted by ez69 to a member under specific circumstances.
• "Bet" or "Wagering" refers to the requirement to turn over a specified amount before any bonus winnings can be withdrawn.

2 Eligibility and Registration

Use of the ez69 platform is restricted to individuals who meet the following requirements:

2.1 Age Requirement

You must be at least 21 years old on the date of account registration. ez69 reserves the right to request proof of age at any time and may suspend or close the account of any individual suspected of not meeting this minimum age requirement.

2.2 One Account Per Member

Each individual is only permitted to hold one account on the ez69 platform. Registering multiple accounts using the same name, the same address, the same mobile number, the same email address, or the same payment method is prohibited. ez69 reserves the right to merge or close duplicate accounts without prior notice.

2.3 Registration Information

All information provided during registration must be accurate, complete and up to date. Members are responsible for updating their personal information if any changes occur. ez69 is not responsible for any losses arising from inaccurate or outdated information.

2.4 Verification Process

ez69 carries out a Know Your Customer (KYC) process as part of compliance with international licensing standards. Members may be required to submit identity documents such as a MyKad or passport, proof of address, and documents related to the payment method used. Withdrawals will only be processed after successful identity verification.

3 Account Management

3.1 Password Security

Members are fully responsible for keeping their password and account login details confidential. You must not share your account details with any other party. If you suspect your account has been accessed without authorisation, please contact our support team immediately.

3.2 Account Currency

ez69 accounts operate in Malaysian Ringgit (MYR / RM). All transactions, account balances and bonus values are expressed in the same denomination. ez69 does not charge any hidden fees related to currency conversion for standard MYR transactions.

3.3 Account Activity

Members are advised to log in to their accounts regularly. Accounts that are inactive for an extended period may be subject to a maintenance fee in accordance with ez69's current policy, and members will be notified in advance before any deduction is made.

4 Deposits and Withdrawals

4.1 Payment Methods

ez69 supports a range of payment methods for the convenience of members in Malaysia, including Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrencies such as USDT, BTC and ETH. All transactions are processed through secure, encrypted channels.

4.2 Transaction Limits

The minimum amount for each deposit is RM30 regardless of the payment method chosen. The minimum amount for each withdrawal is RM50. Maximum transaction limits may vary depending on the payment method and account verification level.

4.3 Refund Policy

All deposits that have been successfully placed into gameplay are final and non-refundable. However, in the event of a technical failure caused by the ez69 system, we will investigate and resolve the issue within a reasonable timeframe.

4.4 AML Compliance

ez69 fully complies with anti-money laundering (AML) policy. Withdrawals are only permitted via the same payment method used for the deposit, except in specific circumstances approved by management. All suspicious transactions will be reported to the relevant authorities.

5 Bonuses and Promotions

5.1 Welcome Bonus

ez69 offers a welcome bonus of 150% on the first deposit up to RM1,500. This bonus is subject to a wagering requirement of 20 times the bonus amount before any winnings from that bonus are eligible for withdrawal.

For example, if you make a deposit of RM100, you will receive a bonus of RM150 and your account balance will become RM250. Your wagering requirement is RM150 × 20 = RM3,000. A deposit of RM2,200 will give the maximum bonus of RM1,500, bringing the balance to RM3,700 with a wagering requirement of RM1,500 × 20 = RM30,000.

5.2 Bonus Eligibility Terms

A bonus may only be claimed once per member, identity card, home address, IP address, mobile number and payment method. Any attempt to claim a bonus more than once using different details is considered fraud.

5.3 VIP Programme

ez69 members are eligible to join the VIP programme, which consists of four tiers: Bronze, Silver, Gold and Platinum. Each tier offers a different weekly cashback rate — Bronze up to 0.2%, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8% of total weekly wagering. Progress through the VIP tiers is determined by a member's play activity over time.

5.4 Other Promotions

Other promotions offered by ez69 from time to time, such as referral bonuses, birthday bonuses and special promotions, have their own terms and conditions that will be stated clearly when the relevant promotion is launched. All promotion-specific terms form part of these Terms and Conditions.

6 Game Rules

All games available on the ez69 platform operate using a Random Number Generator (RNG) that has been certified by an authorised third-party body. This ensures that every game round is truly random and free from manipulation.

In the event of a dispute regarding a game outcome, the game logs stored by the ez69 system will serve as the final reference. The system's outcome is final and overrides any visual display or member perception.

Winnings obtained through technical errors, system failures, or exploitation of software vulnerabilities are invalid, and ez69 reserves the right to void such winnings and restore the account balance to its state prior to the error.

7 Member Conduct

ez69 members are required to behave respectfully and responsibly when using the platform. The following actions are strictly prohibited:

• Using abusive, threatening or harassing language towards other members or ez69 staff
• Sharing or selling accounts to third parties
• Using software, bots, or automated tools to gain an unfair advantage
• Engaging in any form of collusion intended to deceive the game system
• Uploading content that is unlawful, harmful or inappropriate to the platform
• Impersonating ez69 staff or representatives

Violation of any of the above rules may result in temporary suspension or permanent closure of the account without any compensation.

8 Limitation of Liability

ez69 provides the platform on an "as is" basis and makes no guarantees regarding uninterrupted platform availability. ez69 will not be liable for any losses arising from technical disruptions, cyberattacks, or circumstances beyond our control.

ez69's maximum total liability to any member under any circumstances is limited to the actual amount of funds in that member's account at the time the incident occurs. ez69 will not be liable for any indirect losses, loss of profits, or losses of any other nature associated with the use of the platform.

9 Account Closure

9.1 Closure at Member's Request

Members may request to close their account at any time by contacting the ez69 support team via live chat or email. Any real money balance in the closed account will be returned to the member via the payment method used for the last deposit, subject to the required verification process.

9.2 Closure by ez69

ez69 reserves the right to close or suspend any account without prior notice if there is strong evidence or reasonable suspicion of fraud, breach of terms, use of a false identity, or any activity deemed to compromise the integrity of the platform or the safety of other members.

10 Responsible Gambling

ez69 is committed to responsible gambling practices. We provide various tools to help members manage their gaming habits, including deposit limits, loss limits, session time limits, and a self-exclusion option for members who need a break from gambling activity.

For more information on the responsible gambling tools provided by ez69, please visit our Responsible Gambling page.

11 Amendments to Terms

ez69 reserves the right to amend, update or replace any part of these Terms and Conditions at any time at our sole discretion. Notice of material amendments will be given to members via the platform or the email address registered to their account.

It is the member's responsibility to review these Terms and Conditions periodically. Continued use of the ez69 platform after any amendment takes effect is considered full acceptance of the amended terms.

12 Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the international gambling licensing laws under which ez69 holds its licence. Any dispute that cannot be resolved through voluntary negotiation will be referred to the arbitration body designated by our licensing authority.

Members from Malaysia use the ez69 platform at their own risk and are responsible for complying with the local laws applicable in their area. ez69 operates under an international licence and does not provide legal advice to any member.