Privacy Policy ez69

1 Definitions and Scope

In this policy, "ez69" refers to the online gambling platform accessible via the website ez69.wine, including all its sections and features. "Member" refers to any individual who has registered an account or browsed the ez69 platform. "Personal information" refers to any data that can be used to identify an individual directly or indirectly.

This policy applies to all users of the ez69 platform regardless of the method of access — whether via web browser or mobile application. It covers all activities that take place on the platform, including account registration, deposits, withdrawals, gaming and communication with the support team.

2 Information Collected

ez69 collects personal information in several different circumstances:

2.1 Information You Provide Directly

• Full name as stated on your identity card (MyKad) or passport
• Date of birth and identity card number for age verification purposes
• An active email address as the primary means of communication
• Mobile phone number registered in your name
• Current residential address
• e-wallet account information (Touch 'n Go eWallet, ShopeePay) or bank account information for processing deposits and withdrawals via FPX, DuitNow or other supported methods
• Supporting documents such as a copy of your MyKad or utility bill during the KYC process

2.2 Information Collected Automatically

• Your device's IP address and broad geographic location information
• Web browser type, operating system and device information
• Session data including pages visited, access times and links clicked
• Complete records of deposit and withdrawal transactions
• Betting history and gaming activity within the platform
• Communication logs with the customer support team

2.3 Information From Third-Party Sources

In certain situations related to identity verification and fraud prevention, ez69 may receive additional information from authorised verification service providers. This is done solely to ensure platform security and to comply with international licensing requirements.

3 Purpose of Data Collection and Use

Personal information collected is used for legitimate and specific purposes only:

• Account management — Registering new accounts, verifying identity, managing logins and maintaining the security of member accounts
• Financial processing — Facilitating deposit and withdrawal transactions, including via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH)
• KYC and AML compliance — Meeting Know Your Customer and Anti-Money Laundering requirements as mandated by international licensing
• Age verification — Ensuring all members meet the minimum age requirement of 21 years before accessing any ez69 services
• Customer support — Providing relevant and effective assistance to members via live chat and email
• Service improvement — Analysing aggregate usage patterns to improve the gaming experience and platform functionality
• Platform security — Detecting and preventing fraudulent activity, multiple account use and breaches of the terms of service
• Service communications — Sending important notifications relating to accounts, transactions or policy changes

4 Information Sharing

ez69 does not sell, rent or disclose members' personal information to any third party for commercial purposes. However, there are limited situations where information sharing may occur:

4.1 Authorised Service Providers

ez69 works with carefully selected third-party providers to support platform operations, including payment processing, identity verification and technical infrastructure. These providers are only permitted to access data required for their tasks and are bound by strict confidentiality agreements.

4.2 Legal Requirements

ez69 may disclose information to relevant authorities when required by law or court order, or when necessary to comply with applicable international licensing obligations.

4.3 Fraud Prevention

In cases involving fraudulent activity, money laundering or serious security threats, ez69 reserves the right to share necessary information with relevant authorities to protect the platform and other members.

5 Cookies and Tracking Technologies

The ez69 platform uses cookies and similar technologies to ensure a better and safer user experience. Cookies are small text files stored on your device when you visit the ez69 website.

5.1 Types of Cookies Used

• Session Cookies — Required to maintain your login status and ensure session security. These cookies are automatically deleted when you close your browser.
• Functional Cookies — Store your preferences such as language, display settings and game preferences for ease of use.
• Analytical Cookies — Collect aggregate and anonymous usage data to help us understand how members use the platform and improve it.
• Security Cookies — Help detect suspicious activity and protect your account from unauthorised access.

5.2 Cookie Controls

You can manage cookie settings through your web browser options. However, disabling certain cookies may affect the functionality of the ez69 platform. Cookies required for security cannot be fully disabled.

6 Information Security

ez69 implements multiple layers of technical and organisational security to protect members' personal information from unauthorised access, disclosure, alteration or destruction:

• SSL/TLS encryption for all data transmission between your browser and ez69 servers
• Encryption of personal data stored in databases using the latest industry standards
• Strict access controls — only authorised staff may access members' personal information, and only to the extent required for their duties
• Continuous system monitoring to detect security threats and abnormal activity
• Regular security audits by independent parties to identify and address any vulnerabilities
• Data security training for all staff who handle members' personal information

While ez69 takes all reasonable steps to protect your data, no security system can be guaranteed one hundred percent. You also play an important role by ensuring your account password is strong, unique and not shared with anyone.

7 Members' Rights Regarding Personal Data

As an ez69 member, you have certain rights in relation to your personal information:

• Right of Access — You have the right to request a copy of the personal information we hold about you.
• Right of Rectification — If your information is inaccurate or incomplete, you may request a correction at any time.
• Right of Erasure — You may request that we delete your personal information, subject to applicable legal and licensing obligations.
• Right to Object to Processing — You may object to the processing of your information for certain purposes, including direct marketing.
• Right to Data Portability — You may request your personal information in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent — Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.

8 Data Retention and Deletion

ez69 retains members' personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by law and international licensing requirements.

Financial transaction records and betting activity are retained for the period prescribed by licensing requirements and anti-money laundering regulations. Inactive account information will be reviewed periodically. Once the relevant retention period has expired and there is no legitimate reason to keep the data, your personal information will be securely deleted or anonymised using industry-recognised methods.

If you close your ez69 account, the data deletion process will begin once all outstanding obligations have been settled and the applicable mandatory retention periods have ended.

9 Privacy Policy Amendments

ez69 reserves the right to amend or update this Privacy Policy at any time as needed, including to reflect changes in service practices, legal requirements or licensing. Any material amendments will be communicated to members via their registered email or a prominent notice on the ez69 platform.

The effective date of each version of the Privacy Policy will be clearly stated at the top of this document. Continued use of the ez69 platform after any amendment takes effect will be considered acceptance of the updated Privacy Policy.

Members are encouraged to review this Privacy Policy periodically to stay informed of how their personal information is managed.

10 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the ez69 customer support team:

• Live Chat — Available 24 hours a day, 7 days a week through the ez69 platform in Malay and English
• Support Email — [email protected]

Our team is ready to assist and will treat all privacy-related enquiries with seriousness and professionalism. We are committed to resolving every privacy complaint within a reasonable timeframe.